Every comment and DM, in one inbox
Facebook and Instagram comments, Messenger and Instagram DMs, one inbox per brand. Rules handle the routine.
Every message gets a label
Every message gets a label
maya.readsLead
Can I book two seats for the latte art class?
Private message
jonah.bakesQuestion
Is the class OK for total beginners?
Comment on Instagram
page.policy.supportScam
Your Page will be disabled for violating community...
Private message
Hannah K.Complaint
Waited 15 minutes for a cortado on Saturday.
Comment on Facebook
Inbox and engagement
Reply from one place
Replies go out through Facebook or Instagram as normal replies. DMs follow Meta's 24 hour reply window.
Labels, spam and scam flags
Question, Lead, Complaint, Support and Praise. Spam is flagged, and so are scams posing as Meta's policy team, before anyone clicks their link.
AI reply drafts
An answer in the brand's voice for 1 point. It never sends by itself.
Automations
Reply in private or in public, send a DM, hide, like, label or notify the team. A rule never answers the same person twice in 12 hours.
- When: a new comment, a new DM, or either
- If: any message, certain words, or looks like spam or a scam
- Only the first message, one post, or outside business hours
Questions and answers
Which networks come into the inbox?
Facebook and Instagram: comments on the brand's posts, Messenger and Instagram DMs.
Can the AI answer people automatically?
No. AI drafts wait for you to send them. Automations send only the fixed text you write into the rule.
How does scam detection work?
KariSMMa flags messages that copy a known trick: fake warnings from Meta's policy team with a link to click. Spam is flagged by its typical patterns.
